At BoardingDeals, we aim to make your flight booking experience transparent and hassle-free. Please review our cancellation and refund guidelines below.
General Policy
- Refunds and cancellations are subject to the airline’s specific policies and fare rules (check your ticket terms).
- Each airline may have different terms regarding refund eligibility, cancellation penalties, and time frames.
- BoardingDeals does not control or override the policies set by the airline or flight operator.
24-Hour Cancellation Window
- You may request a cancellation or refund within 24 hours of booking.
- The request must be made before the scheduled departure time and must comply with airline policies.
- All cancellations or refund requests made within this window are still subject to airline terms and fare rules.
Service Fees
- Any service fee charged by BoardingDeals at the time of booking is non-refundable.
- This applies even if the airline allows a full refund or cancellation.
Processing Time
- Once a refund is approved by the airline, it may take 7–21 business days to reflect in your original payment method.
- BoardingDeals is not responsible for delays caused by the airline or payment gateway.
How to Request a Cancellation or Refund
- To request a cancellation or refund, please contact us at info@boardingdeals.com or initiate live chat with your booking ID and flight details.
- Our team will review your request and coordinate with the airline to initiate the process.
Airline-Initiated Cancellations
- If your flight is cancelled by the airline, you may be eligible for a full refund or free rescheduling as per airline policy.
- BoardingDeals will assist you in obtaining applicable refunds or alternate arrangements.
Important Notes
- Some promotional or discounted fares may be completely non-refundable.
- Partial cancellations (e.g., one leg of a round-trip) are subject to airline rules and may not always be allowed.
- Always review the fare conditions before booking your flight.
